WorkWindow SLA

App metadata

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  "description": "<p>Stop letting nights, weekends, and holidays inflate your SLA metrics. WorkWindow SLA is a business-hours-aware SLA engine for <a href=\"http://monday.com/\" rel=\"noopener noreferrer\" target=\"_blank\">monday.com</a> Work OS — your SLA clock only ticks during the hours your team actually works.</p><p>Built for ops managers, support leads, and project managers tracking client response and resolution SLAs, WorkWindow writes elapsed business time back to native numeric columns so you can chain monday's own automations for escalation and reporting.</p><p><br></p><p><strong>Key features:</strong></p><p>• Business-hours precision — timezone-aware and DST-safe working windows</p><p>• Custom schedules with full holiday calendar support (pause SLA time on closures)</p><p>• Pre-built templates: 9–5 weekdays, 24/7, and split shift for instant setup</p><p>• Automatic writeback to native Number columns for automation chaining</p><p>• Multi-tracker per board - track response time AND resolution time side by side</p><p>• Per-item audit trail showing exactly which time windows counted, which were excluded, and why</p><p>• Workflow trigger: \"When SLA Breaches Threshold\" - route escalations for completed cycles over threshold</p><p>• 4-step guided onboarding wizard — live in under 2 minutes</p><p><strong>Why teams choose WorkWindow:</strong></p><p><strong>•</strong> Works on monday Work OS (not locked to monday Service Pro+ like the native SLA column)</p><p>• Simple flat pricing - no opaque credit systems</p><p>• Full explainability - every SLA value is auditable down to the minute</p><p>Perfect for customer support, IT help desks, professional services, client delivery teams, and anyone tracking response time, resolution time, or compliance SLAs against real working hours.</p>",
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  "created_at": "2026-05-07T11:53:35.000Z",
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