Survey Flow

App metadata

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  "description": "<p><strong>Ask every customer how it went, the moment you close.</strong></p><p>Survey Flow sends a short satisfaction survey when an item reaches the status that means resolved, then brings the answer back into monday, next to the work it is about. It is built for service desks and support teams on monday service and monday work management.</p><p><strong>What you get</strong></p><ul><li><strong>Surveys that send themselves.</strong> Pick the status that means done. Every item reaching it emails the requester, so nobody on your team has to remember.</li><li><strong>A conversation, not a form.</strong> Questions arrive one at a time and customers answer in their own words. With AI on, follow-up questions build on the rating and what the customer wrote, to find the reason behind the score. Only the rating is required.</li><li><strong>Feedback where the work is.</strong> The score, comment and answers are written onto the item, in the columns you choose. A dashboard breaks results down by agent, so feedback reaches the person who earned it.</li><li><strong>Low ratings caught in time.</strong> An alert fires when a rating falls at or below your threshold, while there is still time to follow up.</li><li><strong>Complaints become owned work.</strong> Turn a response into a follow-up item on a board you choose, from the dashboard or Sidekick, or let AI open one when a customer mentions something still unresolved.</li><li><strong>Ask Sidekick about your feedback.</strong> Two Sidekick skills search every response across your boards by topic, sentiment, customer or whether anyone has followed up yet, and turn one into a follow-up item.</li><li><strong>Kind to your customers' inbox.</strong> Duplicate protection, unsubscribe handling and bounce suppression are built in, and conditions let you survey only the work worth asking about.</li></ul><p><strong>Who uses it</strong></p><ul><li>Service desks measuring satisfaction per ticket and per agent.</li><li>Sales teams asking how it went after a deal closes.</li><li>Project and onboarding teams checking in after a handover.</li></ul><p><strong>AI, only when you switch it on</strong></p><p>AI follow-up questions and response labelling are off by default. When an admin turns them on, Survey Flow uses monday AI through the monday API, requesting monday's MONDAY_POWERFUL model tier. Survey Flow does not call any model provider directly: monday.com chooses the large language model behind that tier and routes requests to models hosted on Microsoft Azure and AWS Bedrock.</p><p>Setup takes about ten minutes. <a href=\"https://aiverylabs.github.io/survey-flow/user-guide.html\" rel=\"noopener noreferrer\" target=\"_blank\">Read the full guide</a>.</p><p><strong>About us</strong></p><p>Survey Flow is built by Aiverylabs (AIVERY LABS PTY LTD) in Western Australia. Questions or a walkthrough: support@aiverylabs.com</p>",
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  "created_at": "2026-11-12T00:28:35.000Z",
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