FreshService Integration

App metadata

{
  "id": 10000161,
  "marketplace_developer_id": 10000016,
  "app_id": 10036079,
  "app_type": null,
  "security_info": {},
  "gallery_assets": [
    {
      "url": "https://dapulse-res.cloudinary.com/image/upload/v1674669854/monday-apps-marketplace/E.S.L%27s%20FreshService/%D7%AA%D7%9E%D7%95%D7%A0%D7%94_1.png"
    },
    {
      "url": "https://dapulse-res.cloudinary.com/image/upload/v1674669844/monday-apps-marketplace/E.S.L%27s%20FreshService/%D7%AA%D7%9E%D7%95%D7%A0%D7%94_2.png"
    },
    {
      "url": "https://dapulse-res.cloudinary.com/image/upload/v1674669854/monday-apps-marketplace/E.S.L%27s%20FreshService/%D7%AA%D7%9E%D7%95%D7%A0%D7%94_3.png"
    },
    {
      "url": "https://dapulse-res.cloudinary.com/image/upload/v1674669854/monday-apps-marketplace/E.S.L%27s%20FreshService/%D7%AA%D7%9E%D7%95%D7%A0%D7%94_4.png"
    },
    {
      "url": "https://dapulse-res.cloudinary.com/image/upload/v1674669854/monday-apps-marketplace/E.S.L%27s%20FreshService/%D7%AA%D7%9E%D7%95%D7%A0%D7%94_5.png"
    }
  ],
  "description": "<p><strong>Get a quick overview of our integration </strong><a href=\"https://youtu.be/YWDCKtotDSM\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>here</strong></a></p><p><br></p><p><strong><em>E.S.L's FreshService integration for monday.com</em> </strong>allows you to easily integrate between your monday.com board and your FreshService account. Open new tickets or service requests for your IT team straight from monday.com.</p><p><br></p><p>No more emails, or back and forth with the service desk, easily create, update, view and delete your team's FreshService tickets and Service requests from within your monday.com items directly.</p><p>Looking to automate your workflows between monday.com and FreshService</p><p><br></p><p><a href=\"https://forms.monday.com/forms/caa4ef895d20664a8b5a7bf2dae7e814?r=use1\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>schedule a free demonstration here</strong></a></p><p><br></p><p><br></p><p><strong>Features</strong>:</p><p><br></p><p><strong>Sync Data</strong></p><p>Automatically receive the Freshservice ID for each Ticket or Service Request in monday.com</p><p><br></p><p><strong>Update Data</strong></p><p>Update, view or delete your tickets from monday.com without having to reach out to the IT team</p><p><br></p><p><strong>Easy Setup</strong></p><p>Easy to setup with your FreshService API Key.</p>",
  "short_description": "Easily manage your Freshservice from monday.com",
  "thumbnail_url": "https://dapulse-res.cloudinary.com/image/upload/v1674669820/monday-apps-marketplace/E.S.L%27s%20FreshService/App_card_2.png",
  "logo_url": "https://cdn.monday.com/marketplace/10000161/10000161_2024_11_8_7_24_53_nxlzz1r.png",
  "feedback_url": "appsupport@eswlab.com",
  "privacy_policy_url": " https://eswlab.com/products/monday/esls-apps/freshservice-integration/privacy-policy/",
  "featured": false,
  "name": "FreshService Integration",
  "how_to_use_url": "https://esl-fresh-integration.up.railway.app/howto/",
  "external_pricing_url": " https://eswlab.com/products/monday/esls-apps/freshservice-integration/pricing/",
  "keywords": "Enterprise Service Management,IT Service Management,ITSM,Ticketing,FreshService,FreshWorks,IT,Tickets,Technical",
  "compliance_answers": [],
  "created_at": "2023-01-25T18:13:07.000Z",
  "updated_at": "2025-12-09T09:37:20.000Z",
  "automation_app_id": null,
  "marketplace_category_ids": [],
  "pinned_for_categories_ids": [],
  "featured_for_categories_ids": [],
  "pricing_data": "Free plan available",
  "label": null,
  "app_values": [
    "Centralize your work on monday.com"
  ],
  "security": false,
  "display_in_template_store": false,
  "acquisition_source": "No touch",
  "is_connector": true,
  "show_connections": null,
  "terms_of_service_url": " https://eswlab.com/products/monday/esls-apps/freshservice-integration/eula/",
  "available_for_tiers": [],
  "available_for_products": [],
  "google_analytics_tag_id": null,
  "is_solution": false,
  "cta_override": null,
  "app_scope_str": "me:read,boards:read,users:read,account:read,boards:write,notifications:write",
  "app_client_id": "4a75d1e16e82bfaf17747f3f62a0cb77",
  "app_color": {
    "hsl": {
      "h": 198.1176470588235,
      "s": 0,
      "l": 1,
      "a": 1
    },
    "hex": "#ffffff",
    "rgb": {
      "r": 255,
      "g": 255,
      "b": 255,
      "a": 1
    },
    "hsv": {
      "h": 198.1176470588235,
      "s": 0,
      "v": 1,
      "a": 1
    },
    "oldHue": 198.1176470588235,
    "source": "rgb"
  },
  "plans": null,
  "app_live_version": {
    "updated_at": "2026-02-23T11:44:47.154Z",
    "id": 12999281
  },
  "pricing_model": null,
  "monetization": {
    "monetizationType": "external",
    "hasFreePlan": false,
    "hasPaidPlan": false,
    "hasTrialPlan": false
  },
  "badges_data": {
    "security": false,
    "app_values": [
      "Centralize your work on monday.com"
    ],
    "pricing_data": "Free plan available",
    "acquisition_source": "No touch",
    "display_in_template_store": false
  },
  "data": {
    "is_solution": false,
    "is_connector": true,
    "available_for_tiers": [],
    "terms_of_service_url": " https://eswlab.com/products/monday/esls-apps/freshservice-integration/eula/",
    "available_for_products": [],
    "google_analytics_tag_id": null
  },
  "display": null,
  "installsDelta": {
    "totalInstalls": 255,
    "sevenDays": 0,
    "thirtyDays": 0,
    "ninetyDays": -1
  }
}