Connect your support team to your product, engineering and sales teams and streamline customer requests to your team.
Freshdesk by Freshworks is an award-winning SaaS customer service solution. Freshdesk helps you improve your customer relationships by streamlining customer conversations across multiple channels, including email, phone, chat, social media, and SMS.
With the Freshdesk-Monday.com integration, you can connect your support team to your product, engineering, and sales teams and streamline valuable user requests to your entire company!
Freshworks solutions are used by over 220,000 organizations, including Honda, Pearson, UNICEF, Cisco, and Azimo.
Features: Connect your support team to your internal (product, engineering, or sales) teams to streamline customer requests and streamline information across the company to resolve customer issues faster!
Security & Compliance
The app developer did not provide the security and compliance information for this app.
Reviews
April 10, 2023
OF: Poor integrations
Historical data
Installation history
We have data for December 28, 2024 onwards only. Collected sometime after 00:00 UTC daily.
Total number of installs
Change in total number of installs in last 7 days
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Change in total number of installs in last 30 days
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Change in total number of installs in last 90 days
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Ratings history
Categories history
Each of the following is a yes/no answer, so the graphs show 1 for yes, and 0 for no.
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