ID: 10000407 • App ID: 10111144 • Listing updated: June 12, 2025 View app data JSON {
"id": 10000407,
"description": "<p>See what the differences are between our <a href=\"https://aevolu.atlassian.net/wiki/x/AYDg1\" rel=\"noopener noreferrer\" target=\"_blank\">Free and our Plus plans</a>.</p><p><br></p><p>Elevating Your<strong> Service Level Agreement Management</strong></p><p>Navigating the complexities of Service Level Agreements (<strong>SLAs</strong>) requires a tool that's both efficient and reliable. Our app is precisely that – a sophisticated application designed to streamline the management of SLAs across various industries.</p><p><br></p><p>By focusing on the core aspects of SLA tracking and compliance, this app stands as an indispensable asset for businesses committed to maintaining exemplary service standards.</p><ul><li><strong>Real-time SLA Monitoring</strong>: <a href=\"https://aevolu.atlassian.net/wiki/spaces/SLA/pages/2782593034/How+to+use+our+Core+integrations+within+Board+automation\" rel=\"noopener noreferrer\" target=\"_blank\">Stay on top of your SLAs with live monitoring. The app provides instant updates and alerts, so you can immediately address any issues that arise.</a></li><li><strong>Customizable SLA Templates</strong>: <a href=\"https://aevolu.atlassian.net/wiki/spaces/SLA/pages/2777940622/How+to+define+SLAs+and+their+goals\" rel=\"noopener noreferrer\" target=\"_blank\">Adapt our versatile templates to suit the unique requirements of your sector, whether it be IT, customer service, or beyond.</a></li><li><strong>User-Friendly Item View</strong>: <a href=\"https://evolu.software/help/monday/sla-how-to-use/#activate-sla-view\" rel=\"noopener noreferrer\" target=\"_blank\">Enjoy an intuitive interface that simplifies access to critical due dates and enhances overall navigation.</a></li><li><strong>Escalation Handling</strong>: Implement automatic escalation processes for SLA breaches to ensure timely resolution and maintain accountability.</li><li><strong>Time to Resolution Tracking</strong>: <a href=\"https://aevolu.atlassian.net/wiki/spaces/SLA/pages/3048112132/How+to+use+our+Time+to+Resolution+integrations+within+Board+automation\" rel=\"noopener noreferrer\" target=\"_blank\">Monitor how quickly issues are resolved, helping to improve response times and service efficiency.</a></li><li><strong>Time in Status Tracking and Reporting</strong> - <a href=\"https://aevolu.atlassian.net/wiki/spaces/SLA/pages/3100508161/How+to+use+our+Time+in+Status+integrations+within+Board+automation\" rel=\"noopener noreferrer\" target=\"_blank\">How to use our Time in Status integrations within Board automation</a></li></ul><p>Seamlessly integrate Operational Level Agreements (OLAs) with your SLAs, ensuring that internal teams are aligned with external service expectations.</p><p><br></p><p><strong>Demo Videos:</strong></p><ul><li><a href=\"https://www.youtube.com/watch?v=o1cTelbuzR8\" rel=\"noopener noreferrer\" target=\"_blank\">Time in Status</a></li><li><a href=\"https://www.youtube.com/watch?v=7TIHwg9vCiQ\" rel=\"noopener noreferrer\" target=\"_blank\">Time to Resolution</a></li></ul>",
"short_description": "Track Service Level Agreements - Due Dates, Time in Status",
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"shortAnswer": false,
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{
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"detailedAnswer": ""
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{
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"logHostingProvider": "monday",
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{
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"shortAnswer": false,
"detailedAnswer": "As our systems are operated using monday code, we do not perform any penetration testing against this infrastructure. However, we use snyk to detect problems in our Javascript-based applications."
},
{
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"shortAnswer": true,
"detailedAnswer": "Customers can report security breaches or vulnerabilities via email: [email protected] (see also: https://evolu.software/cloud-security-statement/ )"
},
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"detailedAnswer": "As a European company, we comply with the GDPR aka DSGVO"
},
{
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"shortAnswer": true,
"detailedAnswer": "Only our help pages send the user to https://evolu.software/help/... to display the corresponding documentation"
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{
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"detailedAnswer": "We do not use the post parameters directly. After validating the individual post parameters, each parameter is read individually using 'express-validator' matchedData. "
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"detailedAnswer": "We only log the names of the functions called, a success/failure and technical id(s)"
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"detailedAnswer": "Our servers do not store any customer data and we cannot access the data stored by the app. Only the monday storage and individual columns in the items are used for storage.\nFurther information can be found here: https://evolu.software/privacy-policy/"
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"detailedAnswer": "In our integration running with monday code, we secure it as follows.\nWe first use 'dompurify' and then 'express-validator' to check the data type of the parameters passed."
},
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"detailedAnswer": "Yes, not necessary. Our app has integrations running in monday code. However, these are not called by the browser and are provided with a JWT (including a shortLivedToken) by monday.com. If no matching token was sent with a POST request, the request is rejected."
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"detailedAnswer": "We use monday code for hosing our app. For this reason, the following applies.\n\"... It provides a secure, reliable, and scalable hosting solution to help contribute to widespread app usage. Apps hosted with monday-code are upheld to stringent enterprise-level compliance and security measures, ultimately giving large customers the confidence they need to install the app. ...\"\nhttps://developer.monday.com/apps/docs/hosting-your-app-with-monday-code\nFurther information can be found here: https://evolu.software/security-bug-fixing-policy/"
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"detailedAnswer": "We use monday.storage to store the data. For this reason, the following applies. \".. It is compartmentalized according to the accountId and app, so data from one account is not accessible from others...\" https://developer.monday.com/apps/docs/mondaystorage#global-level"
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