App metadata ID: 10000407 • App ID: 10111144 • Listing updated: October 31, 2025 View app data JSON {
"id": 10000407,
"marketplace_developer_id": 10000128,
"app_id": 10111144,
"app_type": "app",
"security_info": null,
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"description": "<p>Stay in control of your Service Level Agreements (SLAs) with precision. SLA helps you define, track, and report on SLAs directly within your boards – no spreadsheets or manual calculations required.</p><p><br></p><p>✨ <strong>Key Features:</strong></p><ul><li>⏱<strong> </strong><a href=\"https://aevolu.atlassian.net/wiki/x/JoBq7g\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>Due Date Countdown</strong></a>: Always know how many days remain until a deadline is reached – right on your dashboard.</li><li>🔁<strong>Time in Status Tracking</strong>: See how long each item stays in a specific status. Great for identifying bottlenecks.</li><li>🖥️<a href=\"https://aevolu.atlassian.net/wiki/x/CgDbpQ\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>Real-Time SLA Monitoring</strong></a>: Live status updates show whether SLAs are met or overdue.</li><li>🛠️<a href=\"https://aevolu.atlassian.net/wiki/x/jgKUpQ\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>Custom SLA Templates</strong></a>: Tailored templates for IT, customer service, internal OLAs, and more.</li><li>⚡<a href=\"https://aevolu.atlassian.net/wiki/x/BYCb8g\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>Smart Actions</strong></a>: Automatically pause/resume SLAs and calculate resolution time based on your custom workflows.</li></ul><p><br></p><p>📊 <strong>Advanced SLA Reports – Clear and Actionable</strong></p><ul><li><a href=\"https://aevolu.atlassian.net/wiki/x/AgDQ1w\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>SLA Status Report</strong></a>: Instantly see which SLAs were completed on time, and which were overdue</li><li><a href=\"https://aevolu.atlassian.net/wiki/x/AgC05g\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>SLA Duration Report</strong></a>: Analyze SLA durations across multiple items to detect trends and averages.</li><li><a href=\"https://aevolu.atlassian.net/wiki/x/CQAw6Q\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>Time in Status – Dotted Chart</strong></a>: View how long each item spent in every status as individual dots – perfect for spotting outliers.</li><li><a href=\"https://aevolu.atlassian.net/wiki/x/DwAs7g\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>Time in Status – Stacked Chart</strong></a>: Compare the complete lifecycle of each item through stacked durations by status.</li></ul><p><br></p><p>▶️ <strong>Demo Videos:</strong></p><ul><li><a href=\"https://www.youtube.com/watch?v=o1cTelbuzR8\" rel=\"noopener noreferrer\" target=\"_blank\">Time in Status</a></li><li><a href=\"https://www.youtube.com/watch?v=7TIHwg9vCiQ\" rel=\"noopener noreferrer\" target=\"_blank\">Time to Resolution</a></li><li><a href=\"https://www.youtube.com/watch?v=5SnhUS5YV_s&t=1s\" rel=\"noopener noreferrer\" target=\"_blank\">Workflow Actions</a></li></ul><p><br></p><p>See what the differences are between our <a href=\"https://aevolu.atlassian.net/wiki/x/AYDg1\" rel=\"noopener noreferrer\" target=\"_blank\">Free and our Plus plans</a>.</p>",
"short_description": "🚀 SLA Management – Visual, Time in Status & Reporting",
"thumbnail_url": "https://dapulse-res.cloudinary.com/image/upload/v1708004381/monday-apps-marketplace/SLA/Monday-App-Card.004.png",
"logo_url": "https://dapulse-res.cloudinary.com/image/upload/v1708004381/monday-apps-marketplace/SLA/sla-app.png",
"feedback_url": "support@evolu.software",
"privacy_policy_url": "https://evolu.software/privacy-policy/",
"featured": null,
"name": "SLA",
"how_to_use_url": "https://evolu.software/help/monday/sla-how-to-use/",
"external_pricing_url": null,
"keywords": "Service Level Agreement, \nDue date,\n Operational Level Agreement, \nOLA,\n Time limit,\n Time to Resolution, \nITIL,\n Customer Support,Time in Status,Reports",
"compliance_answers": [
{
"questionId": 20,
"shortAnswer": false,
"detailedAnswer": ""
},
{
"questionId": 19,
"shortAnswer": false,
"detailedAnswer": ""
},
{
"questionId": 18,
"logHostingProvider": "monday",
"detailedAnswer": ""
},
{
"questionId": 17,
"dataHostingProvider": "monday",
"detailedAnswer": ""
},
{
"questionId": 15,
"shortAnswer": false,
"detailedAnswer": "As our systems are operated using monday code, we do not perform any penetration testing against this infrastructure. However, we use snyk to detect problems in our Javascript-based applications."
},
{
"questionId": 14,
"shortAnswer": true,
"detailedAnswer": "Customers can report security breaches or vulnerabilities via email: security@evolu.software (see also: https://evolu.software/cloud-security-statement/ )"
},
{
"questionId": 13,
"shortAnswer": false,
"detailedAnswer": ""
},
{
"questionId": 12,
"shortAnswer": false,
"detailedAnswer": ""
},
{
"questionId": 11,
"shortAnswer": true,
"detailedAnswer": "As a European company, we comply with the GDPR aka DSGVO"
},
{
"questionId": 10,
"shortAnswer": true,
"detailedAnswer": "Only our help pages send the user to https://evolu.software/help/... to display the corresponding documentation"
},
{
"questionId": 9,
"shortAnswer": true,
"detailedAnswer": "We do not use the post parameters directly. After validating the individual post parameters, each parameter is read individually using 'express-validator' matchedData. "
},
{
"questionId": 8,
"shortAnswer": true,
"detailedAnswer": "We only log the names of the functions called, a success/failure and technical id(s)"
},
{
"questionId": 7,
"shortAnswer": true,
"detailedAnswer": ""
},
{
"questionId": 6,
"shortAnswer": true,
"detailedAnswer": "Our servers do not store any customer data and we cannot access the data stored by the app. Only the monday storage and individual columns in the items are used for storage.\nFurther information can be found here: https://evolu.software/privacy-policy/"
},
{
"questionId": 5,
"shortAnswer": true,
"detailedAnswer": "In our integration running with monday code, we secure it as follows.\nWe first use 'dompurify' and then 'express-validator' to check the data type of the parameters passed."
},
{
"questionId": 4,
"shortAnswer": true,
"detailedAnswer": "Yes, not necessary. Our app has integrations running in monday code. However, these are not called by the browser and are provided with a JWT (including a shortLivedToken) by monday.com. If no matching token was sent with a POST request, the request is rejected."
},
{
"questionId": 3,
"shortAnswer": true,
"detailedAnswer": ""
},
{
"questionId": 2,
"shortAnswer": true,
"detailedAnswer": "We use monday code for hosing our app. For this reason, the following applies.\n\"... It provides a secure, reliable, and scalable hosting solution to help contribute to widespread app usage. Apps hosted with monday-code are upheld to stringent enterprise-level compliance and security measures, ultimately giving large customers the confidence they need to install the app. ...\"\nhttps://developer.monday.com/apps/docs/hosting-your-app-with-monday-code\nFurther information can be found here: https://evolu.software/security-bug-fixing-policy/"
},
{
"questionId": 1,
"shortAnswer": true,
"detailedAnswer": "We use monday.storage to store the data. For this reason, the following applies. \".. It is compartmentalized according to the accountId and app, so data from one account is not accessible from others...\" https://developer.monday.com/apps/docs/mondaystorage#global-level"
}
],
"created_at": "2024-02-15T13:39:58.752Z",
"updated_at": "2025-10-31T16:38:35.159Z",
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"pricing_data": "Free",
"label": null,
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