Impresoft Engage
About Impresoft Engage
Impresoft Engage is a Platinum Partner of monday.com and a unique player in the Italian market - combining innovation, strategy, and technology to design and deliver end-to-end Customer Experience projects powered by AI.
Expertise & focus areas
With a strong background in CRM, PMO, and customer engagement, Impresoft Engage implements and customizes monday.com’s entire ecosystem - from Work Management to sales CRM and Service Management - to create a unified digital workplace.
Why work with us
Part of Impresoft Group, the company counts on more than 220 professionals, over 940 client organizations, and 2,000+ projects implemented across enterprise and multi-sector contexts such as manufacturing, fashion & retail, and professional services.
Reviews
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Partner metadata
Listing updated: December 15, 2025{
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"description": "<h2>The Client</h2><p></p><p>STEF Italy is the Italian division of the multinational group founded in France in 1920, today the <strong>leading European network for temperature-controlled distribution</strong> of food and beverage products.</p><p>The company handles the collection of <strong>fresh food products</strong> - particularly dairy, cured meats, baked goods, and frozen foods - ensuring a <strong>cold chain</strong> for storage and transport that preserves the highest standards of quality and safety at every step.</p><p></p><p>A widespread presence and a strong ability to analyze each customer’s specific needs have enabled STEF to grow rapidly in the Italian market. 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In parallel, the company continues to modernize and innovate its structure with one clear certainty: <strong>every new challenge reaches its destination - powered by </strong><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"text-blue-link cursor-pointer hover:underline\" href=\"http://monday.com\"><strong>monday.com</strong></a><strong>.</strong></p><p></p><blockquote><p>“Our department focuses on operational performance projects and commercial dossiers, and I was involved in a project to integrate a company recently acquired by STEF. For us, working with a large amount of diverse data, having a single communication channel to manage long and highly complex processes with ease is an enormous advantage - especially because <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"text-blue-link cursor-pointer hover:underline\" href=\"http://monday.com\"><strong>monday.com</strong></a><strong> allows us to engage multiple stakeholders from different departments and connect them directly</strong>.</p><p>The greatest benefits are <strong>real-time updates</strong> and <strong>constant monitoring</strong> of all ongoing activities.”</p></blockquote><p></p><p><strong>Valeria Pavone, Solution Designer at STEF Italia</strong></p><p></p><p></p><h2>The Challenge</h2><p></p><p>At <strong>STEF Italia</strong>, all teams involved in each new business development initiative share the entire process on <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"text-blue-link cursor-pointer hover:underline\" href=\"http://monday.com\"><strong>monday.com</strong></a>, monitoring every stage of progress in real time and in perfect synchronization. The system acts as a true <strong>task manager</strong> - distributing workloads, tracking deadlines, and notifying all team members of updates from their colleagues.</p><p></p><p>All this comes with an exceptional level of <strong>customization</strong>. <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"text-blue-link cursor-pointer hover:underline\" href=\"http://monday.com\">monday.com</a> is a fully online, preconfigured tool accessible from any fixed or remote workstation without installations or coding - yet it can be <strong>quickly and intuitively adapted</strong> to fit any internal organizational need.</p><p></p><p>STEF Italia adopted <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"text-blue-link cursor-pointer hover:underline\" href=\"http://monday.com\">monday.com</a> in <strong>2021</strong> and today boasts <strong>110 active licenses</strong> and over <strong>350 participating users</strong>, who benefit daily from key advantages such as:</p><p></p><p><strong>Efficient collaboration</strong></p><p></p><p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"text-blue-link cursor-pointer hover:underline\" href=\"http://monday.com\">monday.com</a> provides a <strong>single workspace</strong> for resources across different Business Units or departments involved in shared development activities. During company acquisition processes, it has facilitated the integration of work plans, helping teams quickly achieve perfect alignment.</p><p></p><p><strong>Smarter to-do lists</strong></p><p></p><p>Each user’s daily operations are <strong>more structured and complete</strong>, with the ability to upload digital materials, documents, and multimedia files directly into <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"text-blue-link cursor-pointer hover:underline\" href=\"http://monday.com\">monday.com</a>. All information is instantly shareable with other team members.</p><p></p><p><strong>Automated notifications</strong></p><p><a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"text-blue-link cursor-pointer hover:underline\" href=\"http://monday.com\">monday.com</a> automatically <strong>alerts users of upcoming deadlines</strong> while notifying all relevant stakeholders about updates on completed milestones.</p><p></p><p><strong>Advanced reporting</strong></p><p>Reports, dashboards, and detailed views are <strong>instantly generated</strong> within <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"text-blue-link cursor-pointer hover:underline\" href=\"http://monday.com\">monday.com</a>, drawn directly from real-time data already available in the system.</p><p></p><p><strong>Digital ticketing</strong></p><p>At STEF Italia, <strong>requests and reports</strong> sent to the Innovation Department by other business units are managed through <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"text-blue-link cursor-pointer hover:underline\" href=\"http://monday.com\">monday.com</a> via a <strong>digital workflow</strong> - from submission to final response.</p><p></p><p><strong>Fleet management</strong></p><p>The <strong>development of the company’s vehicle fleet</strong> was managed entirely on <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"text-blue-link cursor-pointer hover:underline\" href=\"http://monday.com\">monday.com</a>, from planning recruitment activities and coordinating with the HR team to the complete launch of the service.</p><p></p><p></p><h2>Next Steps</h2><p></p><p>For the rollout of <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"text-blue-link cursor-pointer hover:underline\" href=\"http://monday.com\"><strong>monday.com</strong></a>, <strong>STEF Italia</strong> chose <strong>Impresoft Engage</strong>, a <strong>Platinum Partner of the platform since 2024</strong>. Maximum transparency and continuous support remain the cornerstones of this partnership - one that, above all, aims to make STEF increasingly <strong>autonomous in developing the tool and managing its integrations</strong>.</p><p></p><p>On <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"text-blue-link cursor-pointer hover:underline\" href=\"http://monday.com\">monday.com</a>, the company has also launched its first <strong>strategic collaboration pilots</strong> with other international divisions. More importantly, the platform will serve as a <strong>key building block in the execution of the Group’s overall development plan</strong>.</p><p></p><p>STEF is actively committed to a <strong>sustainable future</strong>, guided by five core pillars: <strong>People Care, Customer Care, Planet Care, Partner Care, and Innovation</strong> — the latter being the driving force that enables progress across all the others.</p><p></p><p>According to <strong>Roberto Donelli</strong>, PR & Communication Manager at STEF Italia, <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"text-blue-link cursor-pointer hover:underline\" href=\"http://monday.com\">monday.com</a> will play a <strong>crucial role</strong>:</p><blockquote><p>“It represents, first and foremost, a form of direct innovation — one that immediately impacts the way we work. 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