App metadata ID: 10001000 • App ID: 10383052 • Listing updated: December 11, 2025 View app data JSON {
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"description": "<p>Smart Journey is your playbook that serves as an in-system guide for how processes should be carried out reducing misunderstandings and ensuring that monday.com systems are used correctly and to their full potential.</p><p><br></p><p>Smart Journey is structured with step-by-step processes and guides that helps companies in managing leads, opportunities, customer relationships and projects effectively.</p><p><br></p><p>For example, by outlining exactly what to do from the moment a potential customer (lead) is identified until that lead becomes a paying customer.</p><p><br></p><p>With Smart Journey, you and your team know exactly what to do, when to do it, and how to do it — ensuring no opportunity is lost and every customer interaction adds value. The aim is to reduce misunderstandings, ensure consistent communication, and help teams make full use of monday.com. By clearly defining each step, Smart Journey makes it easier for employees to follow the same workflow, no matter their role or department.</p>",
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