Sync calls, messages, AI insights from Aircall to monday.com
Turn Every Customer Interaction Into Actionable Data
Connect Aircall with monday.com to automatically log data like calls, call recordings, transcriptions, SMS, tags, and WhatsApp messages directly into your boards. It’s the easiest way to unify customer communication with your team’s workflows.
Start Every Call with Context. Aircall’s Insight Cards appear the moment a call starts, displaying key contact details and communication history. No digging required—just the info you need to personalize every conversation.
Automate Workflows with Call Data
Log calls, transcriptions, and tags in monday.com. Use that data to trigger custom automations like follow-ups, ticket creation, or task movement without manual work.
Get Instant Visibility
Use customizable tags like “Qualified Lead” or “Support Issue” to categorize calls. Track and filter call activity in monday.com for a clear picture of team performance.
Sync Contacts Automatically
Create new contacts from Aircall calls and keep contact details up to date across both platforms.
Fast & Secure Setup
Install the Aircall integration from the monday.com or Aircall marketplace in minutes. No code or IT support needed.
Does the developer periodically perform penetration testing?
Not answered
Does the developer have a dedicated security and privacy point of contact for such issues or questions?
Not answered
Does the app restrict redirects and forwards only to approved destinations, or show a warning when redirecting to potentially untrusted content?
Yes
We don't perform any redirection on our app and we always check that the origin of the request is coming from monday.com. Also we rely on the JWT being valid and correctly signed before doing anything in our integration.
Does the app protect against mass parameter assignment attacks?
Yes
We don't store data in our databases by directly handling what is sent from the requests. Since we only store information like ID's, we won't store anything extra that an attacker can send to us. We also have validation on the payload in order to validate if we're receiving the correct type of a given field, for example if we expect a number instead of a string, etc.
Does the app perform encoding and sanitization on all user supplied parameters to protect against Cross-Site Scripting?
Yes
For all the state-changing actions, we rely on successfully decoding the JWT signed by Monday APP Client Secret, so we know it's a valid token, we validate that on our end making sure the token is linked to a valid integration and that it's allowed to perform the subsequent actions.
Does the developer protect all state-changing actions against Cross-Site Request Forgery (CSRF)?
Yes
For all the state-changing actions, we rely on successfully decoding the JWT signed by Monday APP Client Secret, so we know it's a valid token, we validate that on our end making sure the token is linked to a valid integration and that it's allowed to perform the subsequent actions.
Does the developer have mechanisms to notify monday.com in case of a security breach?
Yes
If a data breach occurs, our security team would reach out to monday.com by email stating the problem and the impact.
Does this developer have a process for installing application-level updates and security patches for the service (such as software packages and databases)?
Yes
We have integrated Sonar in our pipelines for all our repositories and constantly using it for checking any security vulnerability. Also, our SRE team is constantly updating our database versions when needed. Also, we have a policy in place with the SLA to fix security issues, which is the following: - Critical: 7 days - High: 30 days - Medium: 60 days - Low: Remediation is not mandatory.
Compliance
Is the app certified with the information security standard ISO/IEC 27001:2022?
Not answered
Is the app compliant with the Health Insurance Portability and Accountability Act (HIPAA)?
Not answered
Is the app certified with System and Organization Controls (SOC 2 or SOC 3)?
Not answered
Is the app compliant with the General Data Protection Regulation (GDPR)?
Not answered
Data
Does the app send any data outside of monday.com? If yes, indicate whether the data is customer-submitted (e.g., board names, item names, doc content) or non-customer-submitted (e.g., account ID, board ID, user ID).
Not answered
Where does the app store logs data?
other
Logs are stored in DataDog with 7 days retention period.
Where does the app store the app data?
Not answered
Does the developer ensure application logs do not contain secrets or personally-identifiable information (PII)?
Yes
All of our logs have redactor interceptors which are responsible for redacting out secrets and strings that can be related to PII data from the customer's side. We only keep ID's that help us debug in case of issues.
Is customer data segregated from the data of other customers (for example logically or physically)?
Yes
For our monday.com integration, the only data related to our customers that is stored in our backend are ID's from monday.com's side. Those ID's are stored on our database where the unique identifier is the Call. Calls are separated from Companies, so no data from one company can be mixed with another.
Privacy
Does the developer enforce multi-factor authentication on employees access to systems which may process customer data?
Yes
We use Okta to access services like AWS and other internal systems. For internal systems that have customer data, a Google Sign-on is required and in order to log into GSuite, Okta is needed.
Does the developer protect access to customer data based on the principle of least privilege?
Yes
Aircall follows a formal process to grant or revoke access to its resources. System access is based on the concepts of "least-possible-privilege" and a "need-to-know" basis to ensure that authorized access is consistent with the defined responsibilities.
Reviews
No reviews yet.
Historical data
Installation history
We have data for December 28, 2024 onwards only. Collected sometime after 00:00 UTC daily.
Total number of installs
Change in total number of installs in last 7 days
Compares the number of installs on each date with 7 days previously:
Max
Min
Current
Change in total number of installs in last 30 days
Compares the number of installs on each date with 30 days previously:
Max
Min
Current
Change in total number of installs in last 90 days
Compares the number of installs on each date with 90 days previously:
Max
Min
Current
Ratings history
Categories history
Each of the following is a yes/no answer, so the graphs show 1 for yes, and 0 for no.
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