App metadata ID: 10000815 • App ID: 10368035 • Listing updated: May 23, 2025 View app data JSON {
"id": 10000815,
"description": "<p>This marketplace app seamlessly integrates monday CRM with Amazon Connect telephony services, enabling complete call management directly within the monday CRM interface. When calls are received through Amazon Connect, they are automatically logged against the appropriate account in monday CRM using the caller's phone number. Sales agents can view contact cards during active calls and make outbound calls directly from <a href=\"http://monday.com/\" rel=\"noopener noreferrer\" target=\"_blank\">monday.com</a>. The integration includes real-time dashboard widgets showing which sales agents are currently on calls. Sales managers can monitor call activity, while the automated logging system ensures all call data is captured without manual entry. The solution supports both inbound and outbound calls, streamlining the workflow for sales teams using both platforms. Authentication between the systems is handled securely through SSO for <a href=\"http://monday.com/\" rel=\"noopener noreferrer\" target=\"_blank\">monday.com</a> and API key management for Amazon Connect.</p>",
"short_description": "Integrates monday CRM with Amazon Connect and Q in Connect.",
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"feedback_url": "support@adaca.com",
"privacy_policy_url": "https://www.adaca.com/macq-privacy-policy/",
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"marketplace_developer_id": 100000055,
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"created_at": "2025-05-22T14:41:36.783Z",
"updated_at": "2025-05-23T11:25:51.599Z",
"how_to_use_url": "https://docs.google.com/document/d/16-xCuLwxtll91KDV9eQbqdzWxK_Z5_QSVMWDN8Cf49g/edit?usp=sharing",
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