Amazon Connect
Adaca (formally Adaca One Pty Ltd) •
6 installs, since May 22, 2025. 3 installs/month. Updated May 21, 2025.
14 days trial No touch
Integrates monday CRM with Amazon Connect and Q in Connect.
This marketplace app seamlessly integrates monday CRM with Amazon Connect telephony services, enabling complete call management directly within the monday CRM interface. When calls are received through Amazon Connect, they are automatically logged against the appropriate account in monday CRM using the caller's phone number. Sales agents can view contact cards during active calls and make outbound calls directly from monday.com. The integration includes real-time dashboard widgets showing which sales agents are currently on calls. Sales managers can monitor call activity, while the automated logging system ensures all call data is captured without manual entry. The solution supports both inbound and outbound calls, streamlining the workflow for sales teams using both platforms. Authentication between the systems is handled securely through SSO for monday.com and API key management for Amazon Connect.
Security & Compliance
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Installation history
We have data for December 28, 2024 onwards only. Collected sometime after 00:00 UTC daily.
ID: 10000815 • App ID: 10368035 • Listing updated: May 23, 2025
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