Integrate your dialpad phone system with monday.com
📞 Seamlessly Integrate, 🔄 Automate, and 📈 Optimise your team’s communication with the Capable Dialpad Integration for monday.com.
Conect your monday.com CRM with Dialpad with call logging with transcripts, call recordings. call logs, contact syncing, and more!
🌟 Key Capabilities
🔗 Track calls and messages in monday.com - Automatically log all inbound and outbound calls, including call details like duration, time, and who made the call, directly to your monday.com boards, including with links to call recordings and call transcripts.
👥 Keep contacts synced - Real-time syncing ensures that all data between dialpad and monday.com stays consistent, reducing manual data entry and errors.
📞 Click-to-call: Enable 1-click calling from your monday boards
📊 Insightful reporting - Include call activity metrics and generate reports within monday.com.
🔔 Stay notified - Trigger automations based on call activities, like notifying team members when a key contact calls or updating task statuses after calls.
N.b. Dialpad "pro" or "enterprise" is required for this integration to work, the "standard" plan does not support integrations.
⏱️ Get started in seconds:
With just a few quick setup steps, you’ll be ready to enhance your communication management by connecting your dialpad phone system with monday.com.
Does the app restrict redirects and forwards only to approved destinations, or show a warning when redirecting to potentially untrusted content?
Not answered
Does the app protect against mass parameter assignment attacks?
Yes
Does the app perform encoding and sanitization on all user supplied parameters to protect against Cross-Site Scripting?
Yes
Does the developer protect all state-changing actions against Cross-Site Request Forgery (CSRF)?
Yes
Does the developer have mechanisms to notify monday.com in case of a security breach?
Yes
Monday would be contacted by the new support ticket mechanism (https://developer.monday.com/apps/changelog/attention-new-support-form-to-open-technical-tickets) upon discovery of a breach.
Does this developer have a process for installing application-level updates and security patches for the service (such as software packages and databases)?
Yes
Vulnerabilities are monitored with github's dependabot and security vulnerabilities will be updated within 48 hours for critical, and 1 week for High or below.
Compliance
Is the app certified with the information security standard ISO/IEC 27001:2022?
Not answered
Is the app compliant with the Health Insurance Portability and Accountability Act (HIPAA)?
Not answered
Is the app certified with System and Organization Controls (SOC 2 or SOC 3)?
Not answered
Is the app compliant with the General Data Protection Regulation (GDPR)?
Yes
Data
Does the app send any data outside of monday.com? If yes, indicate whether the data is customer-submitted (e.g., board names, item names, doc content) or non-customer-submitted (e.g., account ID, board ID, user ID).
Yes
Customer data will be sent to your Dialpad account via the API (https://dialpad.com/api/v2) Non customer data may be sent to sentry for performance and bug monitoring
Where does the app store logs data?
monday
Where does the app store the app data?
monday
Does the developer ensure application logs do not contain secrets or personally-identifiable information (PII)?
Yes
Is customer data segregated from the data of other customers (for example logically or physically)?
Yes
Privacy
Does the developer enforce multi-factor authentication on employees access to systems which may process customer data?
Yes
Does the developer protect access to customer data based on the principle of least privilege?
Yes
Reviews
June 11, 2025
M: App helps my team out tremendously with our dialpad workflow. Would recommend it to any company who wants to integrate Dialpad with monday.com.
Installation history
We have data for December 28, 2024 onwards only. Collected sometime after 00:00 UTC daily.
{
"id": 10000767,
"description": "<p>📞 Seamlessly Integrate, 🔄 Automate, and 📈 Optimise your team’s communication with the Capable Dialpad Integration for <a href=\"http://monday.com/\" rel=\"noopener noreferrer\" target=\"_blank\">monday.com</a>.</p><p><br></p><p><strong>Conect your monday.com CRM with Dialpad with call logging with transcripts, call recordings. call logs, contact syncing, and more!</strong></p><p><br></p><p>🌟 <strong>Key Capabilities</strong></p><ul><li>🔗 Track calls and messages in <a href=\"http://monday.com/\" rel=\"noopener noreferrer\" target=\"_blank\">monday.com</a> - Automatically log all inbound and outbound calls, including call details like duration, time, and who made the call, directly to your <a href=\"http://monday.com/\" rel=\"noopener noreferrer\" target=\"_blank\">monday.com</a> boards, including with links to call recordings and call transcripts.</li><li>👥 Keep contacts synced - Real-time syncing ensures that all data between dialpad and <a href=\"http://monday.com/\" rel=\"noopener noreferrer\" target=\"_blank\">monday.com</a> stays consistent, reducing manual data entry and errors.</li><li>📞 Click-to-call: Enable 1-click calling from your monday boards</li><li>📊 Insightful reporting - Include call activity metrics and generate reports within <a href=\"http://monday.com/\" rel=\"noopener noreferrer\" target=\"_blank\">monday.com</a>.</li><li>🔔 Stay notified - Trigger automations based on call activities, like notifying team members when a key contact calls or updating task statuses after calls.</li></ul><p><br></p><p>N.b. Dialpad \"pro\" or \"enterprise\" is required for this integration to work, the \"standard\" plan does not support integrations.</p><p><br></p><p><strong>⏱️ Get started in seconds:</strong></p><p>With just a few quick setup steps, you’ll be ready to enhance your communication management by connecting your dialpad phone system with <a href=\"http://monday.com/\" rel=\"noopener noreferrer\" target=\"_blank\">monday.com</a>.</p><p><br></p><p><strong>Next steps:</strong></p><ul><li>📲 Install or request install above</li><li>📚 <a href=\"https://help.capablekoala.co/capable-dialpad/\" rel=\"noopener noreferrer\" target=\"_blank\">See the setup guide</a></li><li>👉 <a href=\"https://cal.com/capablekoala/demo-capable-dialpad-integration\" rel=\"noopener noreferrer\" target=\"_blank\">Book a call to ask us questions or get a demo</a> </li></ul><p><br></p><p>Brought to you by <a href=\"https://capablekoala.co\" rel=\"noopener noreferrer\" target=\"_blank\">Capable Koala Co 🐨</a></p>",
"short_description": "Integrate your dialpad phone system with monday.com",
"compliance_answers": [
{
"questionId": 19,
"shortAnswer": true,
"detailedAnswer": "Customer data will be sent to your Dialpad account via the API (https://dialpad.com/api/v2)\n\nNon customer data may be sent to sentry for performance and bug monitoring"
},
{
"questionId": 18,
"logHostingProvider": "monday",
"detailedAnswer": ""
},
{
"questionId": 17,
"dataHostingProvider": "monday",
"detailedAnswer": ""
},
{
"questionId": 14,
"shortAnswer": true,
"detailedAnswer": "[email protected]"
},
{
"questionId": 11,
"shortAnswer": true,
"detailedAnswer": ""
},
{
"questionId": 9,
"shortAnswer": true,
"detailedAnswer": ""
},
{
"questionId": 8,
"shortAnswer": true,
"detailedAnswer": ""
},
{
"questionId": 7,
"shortAnswer": true,
"detailedAnswer": ""
},
{
"questionId": 6,
"shortAnswer": true,
"detailedAnswer": ""
},
{
"questionId": 5,
"shortAnswer": true,
"detailedAnswer": ""
},
{
"questionId": 4,
"shortAnswer": true,
"detailedAnswer": ""
},
{
"questionId": 3,
"shortAnswer": true,
"detailedAnswer": "Monday would be contacted by the new support ticket mechanism (https://developer.monday.com/apps/changelog/attention-new-support-form-to-open-technical-tickets) upon discovery of a breach."
},
{
"questionId": 2,
"shortAnswer": true,
"detailedAnswer": "Vulnerabilities are monitored with github's dependabot and security vulnerabilities will be updated within 48 hours for critical, and 1 week for High or below."
},
{
"questionId": 1,
"shortAnswer": true,
"detailedAnswer": ""
}
],
"badges_data": {
"pricing_data": "14 days trial",
"acquisition_source": "No touch",
"app_values": [
"Popular with CRM users"
]
},
"data": {
"terms_of_service_url": "https://capablekoala.co/terms/"
},
"keywords": "Dialpad, phone system, PBX, CRM",
"thumbnail_url": "https://cdn.monday.com/marketplace/10000767/10000767_2025_2_20_9_24_1_gepf62s.png",
"logo_url": "https://cdn.monday.com/marketplace/10000767/10000767_2025_2_20_9_23_24_eo5pldb.png",
"feedback_url": "[email protected]",
"privacy_policy_url": "https://capablekoala.co/privacy/",
"external_pricing_url": null,
"featured": null,
"security": null,
"display_in_template_store": null,
"acquisition_source": "No touch",
"terms_of_service_url": "https://capablekoala.co/terms/",
"label": null,
"app_values": [
"Popular with CRM users"
],
"security_info": null,
"gallery_assets": [
{
"url": "https://cdn.monday.com/marketplace/10000767/10000767_2025_2_20_9_24_46_pgspv5x.png",
"type": "image"
},
{
"url": "https://cdn.monday.com/marketplace/10000767/10000767_2025_3_25_15_2_4_7eiqe27.png",
"type": "image"
},
{
"url": "https://cdn.monday.com/marketplace/10000767/10000767_2025_3_25_15_2_7_bcvcy0i.png",
"type": "image"
},
{
"url": "https://cdn.monday.com/marketplace/10000767/10000767_2025_3_25_15_2_13_x69fo3l.png",
"type": "image"
}
],
"pricing_data": "14 days trial",
"marketplace_developer_id": 10000142,
"app_id": 10322358,
"marketplace_category_ids": [
9,
4
],
"name": "Dialpad Integration",
"app_scope_str": "boards:read,boards:write,account:read,workspaces:read,me:read,webhooks:write,webhooks:read",
"app_client_id": "c0b3ae63176c524d4530d73f2ef2219f",
"app_color": {
"hsl": {
"h": 180,
"s": 0,
"l": 1,
"a": 1
},
"hex": "#ffffff",
"rgb": {
"r": 255,
"g": 255,
"b": 255,
"a": 1
},
"hsv": {
"h": 180,
"s": 0,
"v": 1,
"a": 1
},
"oldHue": 180,
"source": "hsv"
},
"created_at": "2025-03-20T09:22:22.129Z",
"updated_at": "2025-06-09T13:41:49.447Z",
"how_to_use_url": "https://capablekoala.co/apps/monday_dialpad/",
"automation_app_id": null,
"plans": [
{
"id": "10322358-1-up_to_50",
"appId": 10322358,
"appPlanId": "up_to_50",
"versionId": 1,
"versionState": "live",
"name": "Up to 50 users",
"description": "Use all features of the Dialpad integration app with 50 users in your monday account",
"extraData": {
"bullets": [
"Access to all other utilities such as number prefixing for call routing"
],
"monthlyFee": 49,
"yearlyFee": 41,
"maxSeats": 50
},
"isTrial": false,
"isRecommended": false,
"isFree": false,
"currency": "USD",
"prices": {
"type": "seat_based",
"monthly": 49,
"yearly": 41,
"maxSeats": 50
}
},
{
"id": "10322358-1-up_to_100",
"appId": 10322358,
"appPlanId": "up_to_100",
"versionId": 1,
"versionState": "live",
"name": "Up to 100 users",
"description": "Use all features of the Dialpad integration app with 100 users in your monday account",
"extraData": {
"bullets": [
"Access to all other utilities such as number prefixing for call routing"
],
"monthlyFee": 99,
"yearlyFee": 82,
"maxSeats": 100
},
"isTrial": false,
"isRecommended": false,
"isFree": false,
"currency": "USD",
"prices": {
"type": "seat_based",
"monthly": 99,
"yearly": 82,
"maxSeats": 100
}
},
{
"id": "10322358-1-above_100",
"appId": 10322358,
"appPlanId": "above_100",
"versionId": 1,
"versionState": "live",
"name": "Unlimited / More than 100 users",
"description": "Use all features of the Dialpad integration app with unlimited users in your monday account",
"extraData": {
"bullets": [
"Access to all other utilities such as number prefixing for call routing"
],
"monthlyFee": 149,
"yearlyFee": 123,
"maxSeats": 1000000
},
"isTrial": true,
"isRecommended": true,
"isFree": false,
"currency": "USD",
"prices": {
"type": "seat_based",
"monthly": 149,
"yearly": 123,
"maxSeats": 1000000
}
}
],
"featured_for_categories_ids": [],
"pinned_for_categories_ids": [],
"pricing_model": null,
"app_type": "app",
"display": null,
"is_connector": null,
"google_analytics_tag_id": null,
"app_live_version": {
"updated_at": "2025-06-12T14:30:10Z",
"id": 10848038
},
"is_solution": null,
"available_for_tiers": null,
"available_for_products": null
}
