ID: 10000763 • App ID: 10247383 • Listing updated: March 17, 2025 View app data JSON {
"id": 10000763,
"description": "<p><strong>Zendesk Sync: Streamline Your Workflow</strong></p><p>The Zendesk Sync app is designed for teams using both Zendesk and <a href=\"http://monday.com/\" rel=\"noopener noreferrer\" target=\"_blank\">monday.com</a>, looking to automate and synchronize their workflow. It helps to bridge the gap between customer support and project management, making it ideal for customer-facing teams, support teams, and project managers.</p><p>By using the Zendesk Sync app, customers can:</p><ul><li>Automate the creation of tickets in Zendesk from <a href=\"http://monday.com/\" rel=\"noopener noreferrer\" target=\"_blank\">monday.com</a> items</li><li>Auto-create <a href=\"http://monday.com/\" rel=\"noopener noreferrer\" target=\"_blank\">monday.com</a> items from certain ticket events in Zendesk</li><li>Enhance collaboration and productivity between teams</li><li>Reduce manual data entry and minimize errors</li></ul><p>The benefits of using the Zendesk Sync app include:</p><ul><li><strong>Improved response times:</strong> Automatically create tickets and items across platforms, ensuring timely responses to customer inquiries</li><li><strong>Increased efficiency:</strong> Reduce manual data entry and automate workflows, freeing up teams to focus on high-priority tasks</li><li><strong>Enhanced visibility:</strong> Get a unified view of customer interactions and project progress, making it easier to track and manage workflows</li></ul><p><strong>Example use cases:</strong></p><ul><li>Create a new ticket in Zendesk when a customer submits a request through a <a href=\"http://monday.com/\" rel=\"noopener noreferrer\" target=\"_blank\">monday.com</a> form</li><li>Automatically generate a <a href=\"http://monday.com/\" rel=\"noopener noreferrer\" target=\"_blank\">monday.com</a> item when a ticket status is updated in Zendesk, with an option to have a ticket reference attached to newly created item.</li><li>Use the app to synchronize customer data and project updates across both platforms</li></ul>",
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"created_at": "2025-03-17T14:56:23.712Z",
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