Zendesk Sync

App metadata

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  "description": "<p><strong>Zendesk Sync</strong> connects your customer support and internal teams by keeping tickets and work items in sync — automatically.</p><p><br></p><p>Whether you're managing customer issues, product feedback, or operational handoffs, Zendesk Sync ensures updates flow in both directions between Zendesk and monday.com, helping teams collaborate without switching tools.</p><p><br></p><p><br></p><p>🔄 <strong>Key Features</strong></p><ul><li>✉️ <strong>Auto-create Zendesk tickets</strong> from new or updated monday items</li><li>📌 <strong>Create monday.com items</strong> from key Zendesk ticket events</li><li>💬 <strong>Sync updates from monday.com</strong> into linked Zendesk tickets (with attachments)</li><li>🔁 <strong>Two-way comment sync</strong> — updates from Zendesk are synced back into monday</li><li>🔧 Choose visibility: internal note or public reply</li><li>🧠 Smart agent detection — auto-identifies Zendesk reply authors</li><li>🔗 Ticket links saved in monday items for traceability</li></ul><p><br></p><p><br></p><p>✅ <strong>Business Use Cases</strong></p><ul><li>Turn a monday form submission into a Zendesk ticket for support teams</li><li>Alert internal teams in monday.com when a ticket is created or tagged in Zendesk</li><li>Keep support agents informed with internal status updates synced from monday</li><li>Let product or ops teams follow Zendesk replies right inside monday.com — no tool-switching</li><li>Ensure accountability with ticket references linked to monday items</li></ul><p><br></p><p><br></p><p>💡 <strong>Benefits</strong></p><ul><li>🚀 Respond faster and reduce delays across teams</li><li>🔍 Improve visibility between support and project work</li><li>🧩 Eliminate copy-paste or double data entry</li><li>🤝 Align support, ops, and product teams — effortlessly</li></ul>",
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