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Zendesk Sync

ShubhCoder Ventures

16 installs, since March 17, 2025.   2 installs/month.   Updated July 31, 2025.

Paid No touch

Sync Zendesk and monday.com — seamlessly and smartly

Zendesk Sync connects your customer support and internal teams by keeping tickets and work items in sync — automatically.


Whether you're managing customer issues, product feedback, or operational handoffs, Zendesk Sync ensures updates flow in both directions between Zendesk and monday.com, helping teams collaborate without switching tools.



🔄 Key Features

  • ✉️ Auto-create Zendesk tickets from new or updated monday items
  • 📌 Create monday.com items from key Zendesk ticket events
  • 💬 Sync updates from monday.com into linked Zendesk tickets (with attachments)
  • 🔁 Two-way comment sync — updates from Zendesk are synced back into monday
  • 🔧 Choose visibility: internal note or public reply
  • 🧠 Smart agent detection — auto-identifies Zendesk reply authors
  • 🔗 Ticket links saved in monday items for traceability



Business Use Cases

  • Turn a monday form submission into a Zendesk ticket for support teams
  • Alert internal teams in monday.com when a ticket is created or tagged in Zendesk
  • Keep support agents informed with internal status updates synced from monday
  • Let product or ops teams follow Zendesk replies right inside monday.com — no tool-switching
  • Ensure accountability with ticket references linked to monday items



💡 Benefits

  • 🚀 Respond faster and reduce delays across teams
  • 🔍 Improve visibility between support and project work
  • 🧩 Eliminate copy-paste or double data entry
  • 🤝 Align support, ops, and product teams — effortlessly

Security & Compliance

The app developer did not provide the security and compliance information for this app.

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Historical data

Installation history

We have data for December 28, 2024 onwards only. Collected sometime after 00:00 UTC daily.

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App metadata

ID: 10000763App ID: 10247383Listing updated: July 1, 2025