App metadata ID: 10000717 • App ID: 10146747 • Listing updated: January 20, 2025 View app data JSON {
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"description": "<p>Freshdesk Connect simplifies workflows by seamlessly connecting your Customer Support team using Freshdesk with other teams managing their work in <a href=\"http://monday.com/\" rel=\"noopener noreferrer\" target=\"_blank\">monday.com</a>.</p><p><br></p><p>With a two-way sync between Freshdesk tickets and <a href=\"http://monday.com/\" rel=\"noopener noreferrer\" target=\"_blank\">monday.com</a> items, you can eliminate data silos and foster cross-team collaboration.</p><p><br></p><p><strong><u>Key Use Cases:</u></strong></p><p><br></p><ol><li><strong>Enhanced Visibility and Collaboration:</strong> Teams in <a href=\"http://monday.com/\" rel=\"noopener noreferrer\" target=\"_blank\">monday.com</a> can monitor ticket inflow, receive automated updates, and actively contribute to support tickets.</li><li><strong>Effortless Ticket Creation and Linking:</strong> <a href=\"http://monday.com/\" rel=\"noopener noreferrer\" target=\"_blank\">monday.com</a> users can engage the Support team directly by creating Freshdesk tickets, linking them to items, and collaborating — all without leaving their <a href=\"http://monday.com/\" rel=\"noopener noreferrer\" target=\"_blank\">monday.com</a> boards.</li></ol><p><br></p><p><strong><u>Core Features:</u></strong></p><p><br></p><ul><li><strong>Board View Automations:</strong> Set up automation rules to create items in <a href=\"http://monday.com/\" rel=\"noopener noreferrer\" target=\"_blank\">monday.com</a> from new tickets in Freshdesk.</li><li><strong>Advanced Filtering:</strong> Choose to create items based only on specific ticket attributes like requester’s company, keywords on the subject, priority or any other.</li><li><strong>Custom Field Mapping:</strong> Map Freshdesk ticket fields to <a href=\"http://monday.com/\" rel=\"noopener noreferrer\" target=\"_blank\">monday.com</a> board columns as per your requirements.</li><li><strong>Automatic Sync</strong>: Keep your linked board updated with ticket changes and post ticket updates to item updates as well as to Email and Activities view.</li><li><strong>Item View Details</strong>: View linked ticket details, post updates to tickets, and participate in ticket conversations by adding private or public notes directly from Freshdesk Connect item view.</li><li><strong>Ticket Creation from Items</strong>: Generate new Freshdesk ticket from unlinked item, sync future updates, and collaborate on it with your Customer Support team.</li></ul><p><br></p><p>Learn more about Freshdesk Connect <a href=\"https://cloudstride.io/freshdesk-connect-knowledge-base/\" rel=\"noopener noreferrer\" target=\"_blank\">here</a>, <a href=\"https://calendly.com/cloudstride/30min\" rel=\"noopener noreferrer\" target=\"_blank\">book</a> a personal demo, or contact us for any questions at <a href=\"mailto:apps@cloudstride.io\" rel=\"noopener noreferrer\" target=\"_blank\">apps@cloudstride.io</a>.</p>",
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