ServiceNow Connector 🖐️

App metadata

{
  "id": 10000612,
  "description": "<p>The <strong>ServiceNow Connector for </strong>monday.com  bridges the gap between IT service management and project collaboration, enabling teams to work more efficiently. By <strong>syncing </strong>ServiceNow incidents and tasks with<strong> </strong>monday.com <strong>boards</strong>, this integration eliminates silos and fosters real-time collaboration across engineering, product, customer support, and operations teams.</p><p>With <strong>bi-directional synchronization</strong>, updates made in ServiceNow <strong>or </strong>monday.com reflect instantly, ensuring teams have up-to-date information without switching between platforms.</p><p><br></p><p><strong>Discover how it works -</strong> <a href=\"https://www.appserve.ai/get-a-demo?utm_source=marketplace_page&amp;utm_medium=app_listing&amp;utm_campaign=ServiceNow_Connector\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>Schedule a demo</strong></a></p><p><br></p><p><strong>Key Features:</strong></p><p><strong>Incident and Task  Management:</strong> Sync ServiceNow incidents and tasks with monday.com items in real-time, ensuring all teams stay aligned and resolved faster.</p><p><strong>Automated Workflows: </strong>Automatically create and assign incidents and tasks from monday.com to ServiceNow or vice versa, enhancing efficiency and reducing manual effort.</p><p><strong>Custom Field Sync:</strong> Effortlessly synchronize custom fields, ensuring that all project-critical data remains up to date.</p><p><strong>Real-Time Comment Updates: </strong>Comments added or modified in one platform instantly appear in the other, ensuring smooth communication and reducing the need for manual updates.</p><p><strong>Real-Time Attachment Visibility:</strong> Files uploaded or updated in one platform are instantly available in the other, eliminating the need for manual file transfers.</p><p>&nbsp;</p><p>Why Do Teams Love This App?</p><ul><li><strong>Pre-Built Business Rules </strong>for structured workflows to maintain data integrity, reduce errors, and streamline the integration process.</li><li><strong>Simple Recipes for Effective Automation: </strong>Use pre-configured automation recipes to keep monday.com boards in sync with ServiceNow, eliminating manual updates.</li><li><strong>24/7 Support:</strong> Round-the-clock assistance for <strong>setup</strong>, <strong>troubleshooting</strong>, and <strong>integration</strong>.</li></ul><p>&nbsp;</p><p>For easy<strong> Installation and Setup:</strong> Follow our step-by-step <a href=\"https://docs-appserve-ai.scrollhelp.site/ServiceNow-Connector-App/demo-video\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>Demo Video</strong></a> and <a href=\"https://docs-appserve-ai.scrollhelp.site/ServiceNow-Connector-App/\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>User Guide</strong></a>.</p><p>&nbsp;</p><p><strong>appserve.ai</strong> delivers high-performance apps that empower teams worldwide to tackle complex challenges efficiently.</p>",
  "short_description": "ServiceNow Meets monday.com – Sync and Automate workflow",
  "compliance_answers": [
    {
      "questionId": 15,
      "shortAnswer": true,
      "detailedAnswer": "We use software to regularly check this testing"
    },
    {
      "questionId": 14,
      "shortAnswer": true,
      "detailedAnswer": "svishwakarma@empyra.com"
    },
    {
      "questionId": 13,
      "shortAnswer": true,
      "detailedAnswer": "We are certified at DC level"
    },
    {
      "questionId": 12,
      "shortAnswer": true,
      "detailedAnswer": "SOC1, SOC2 and SOC3"
    },
    {
      "questionId": 11,
      "shortAnswer": true,
      "detailedAnswer": "Our server is GDPR compliant"
    },
    {
      "questionId": 10,
      "shortAnswer": true,
      "detailedAnswer": "We maintain allowable redirection listing internally to make sure code shouldn't redirect to potentially untrusted content. "
    },
    {
      "questionId": 9,
      "shortAnswer": true,
      "detailedAnswer": "We use DTOs for all our logical communication to protect the mass parameter attacks. "
    },
    {
      "questionId": 8,
      "shortAnswer": true,
      "detailedAnswer": "We don't store any PII information or secrets in logs."
    },
    {
      "questionId": 7,
      "shortAnswer": true,
      "detailedAnswer": "We have strict multi factor authentication for the users who does have access to  server. \nHowever, we don't store any customer data."
    },
    {
      "questionId": 6,
      "shortAnswer": true,
      "detailedAnswer": "We don't store customer data at our end. "
    },
    {
      "questionId": 5,
      "shortAnswer": true,
      "detailedAnswer": "We have added the necessary library and code for XSS encoding and sanitization"
    },
    {
      "questionId": 4,
      "shortAnswer": true,
      "detailedAnswer": "We have added the necessary library and code to protect against CSRF."
    },
    {
      "questionId": 3,
      "shortAnswer": true,
      "detailedAnswer": "As per our process, we let the CSM team know about any such incidents. "
    },
    {
      "questionId": 2,
      "shortAnswer": true,
      "detailedAnswer": "Our dedicated IT team does regular security checks and security patch updates. \nAll updates are done during business hours. "
    },
    {
      "questionId": 1,
      "shortAnswer": true,
      "detailedAnswer": "Its segregated logically in the database . All the data is encrypted logically."
    }
  ],
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  "keywords": "ServiceNow monday integration, \nmonday ServiceNow sync, \nServiceNow connector for monday, \nServiceNow monday data sync,\n monday ServiceNow automate,\n SNow monday Sync,\n monday ServiceNow integration,\n monday SNow integration,\n monday ServiceNow projects, ServiceNow monday workflows",
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  "feedback_url": "https://wkf.ms/3C3G3Vc",
  "privacy_policy_url": "https://www.appserve.ai/privacy-policy",
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  "marketplace_developer_id": 10000184,
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  "name": "ServiceNow Connector",
  "app_scope_str": "me:read,boards:read,boards:write,updates:read,updates:write,assets:read,notifications:write,users:read,users:write,account:read",
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  "created_at": "2024-09-23T17:43:04.388Z",
  "updated_at": "2025-03-06T12:34:57.432Z",
  "how_to_use_url": "https://empyrajira.atlassian.net/wiki/spaces/EMA/pages/2873131009/Monday+ServiceNow+Integration+User+Guide",
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      "name": "ServiceNow Connector",
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      "extraData": {
        "bullets": [
          "1.From monday to ServiceNow:",
          "1.1 Incident Creation.",
          "1.2 Incident Update.",
          "1.3 Incident Comment Creation.",
          "1.4 Incident Name Change.",
          "1.5 Upload a File in Incident.",
          "2. From ServiceNow to monday:",
          "2.1 Item Creation.",
          "2.2 Item Update.",
          "2.3 Item Updates(Comment) Creation.",
          "2.4 Item Name Change.",
          "2.5 Upload a File in Item."
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    "updated_at": "2025-06-23T09:49:17Z",
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