KrispCall is a Cloud Telephony solution for modern business
KrispCall is a versatile cloud telephony system designed for modern businesses, offering comprehensive features to streamline communication and enhance customer engagement. With KrispCall, businesses can instantly obtain toll-free, local, mobile, and national phone numbers in over 100 countries, enabling immediate calling and texting capabilities. The platform also provides robust call recording and tracking features, seamless integration with monday.com, and the ability to set up multi-location call centers in the cloud for sales and support operations.
Prerequisite:
CRM workspace provided by monday.com is needed for proper functionality of this app.
Features:
- Contact Sync:
Real time contact sync from KrispCall to monday.com and vice versa
- Call Logs and Voicemail:
Log Calls synchronization from KrispCall to monday.com
Does the app restrict redirects and forwards only to approved destinations, or show a warning when redirecting to potentially untrusted content?
Yes
KrispCall employs whitelist-based destination (URL) filtering to regulate incoming and outgoing requests from the application. This proactive measure ensures that the application remains insulated from potential threats such as malware and unidentified sources, safeguarding its security integrity.
Does the app protect against mass parameter assignment attacks?
Yes
We are using parameterized queries which protects our app from Sql injections attacks. We also use ORM which only takes sanitized inputs for sql query.
Does the app perform encoding and sanitization on all user supplied parameters to protect against Cross-Site Scripting?
Yes
We are using parameterized queries which protects our app from Sql injections attacks. We also use ORM which only takes sanitized inputs for sql query.
Does the developer protect all state-changing actions against Cross-Site Request Forgery (CSRF)?
Yes
Yes, we implement protection against CSRF for all state-changing actions within our integration module. This includes employing token-based mechanisms to ensure that requests are originated from legitimate sources, thereby safeguarding against unauthorized manipulation of data.
Does the developer have mechanisms to notify monday.com in case of a security breach?
No
Does this developer have a process for installing application-level updates and security patches for the service (such as software packages and databases)?
No
Compliance
Is the app certified with the information security standard ISO/IEC 27001:2022?
Not answered
Is the app compliant with the Health Insurance Portability and Accountability Act (HIPAA)?
Yes
Is the app certified with System and Organization Controls (SOC 2 or SOC 3)?
Yes
Is the app compliant with the General Data Protection Regulation (GDPR)?
Yes
Data
Does the app send any data outside of monday.com? If yes, indicate whether the data is customer-submitted (e.g., board names, item names, doc content) or non-customer-submitted (e.g., account ID, board ID, user ID).
Not answered
Where does the app store logs data?
Not answered
Where does the app store the app data?
Not answered
Does the developer ensure application logs do not contain secrets or personally-identifiable information (PII)?
Yes
The integration of KrispCall with monday.com optimizes workflow processes, simplifying communication and customer engagement. Crafted to bolster the capacity for monitoring and overseeing business operations, this integration seamlessly records all phone calls, voicemails, and SMS messages within monday.com. Moreover, it aids in structuring notes captured during calls. As this information is accessible within the organization or, at least, among team members, we ensure its confidentiality, affirming that it does not include sensitive data or personally identifiable information (PII).
Is customer data segregated from the data of other customers (for example logically or physically)?
Yes
As our application operates on a subscription-based model, each user is allocated a dedicated workspace where their data is exclusively stored. This arrangement constitutes logical separation. Additionally, from a standpoint of physical separation, all data is housed within the same database.
Privacy
Does the developer enforce multi-factor authentication on employees access to systems which may process customer data?
Yes
Multi-factor authentication (MFA) is mandatory for accessing classified data. Access to the authenticator devices is restricted solely to authorized personnel.
Does the developer protect access to customer data based on the principle of least privilege?
Yes
Our customer data is securely maintained within PostgreSQL servers, ensuring access is restricted to authorized personnel only. Stringent privacy protocols are enforced, and all individuals with access are bound by confidentiality agreements, thereby ensuring the non-disclosure of any classified information.
Reviews
No reviews yet.
Installation history
We have data for December 28, 2024 onwards only. Collected sometime after 00:00 UTC daily.
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