Communicate and provide visibility for people outside monday
Have you ever struggled to communicate efficiently with someone outside your monday.com account? Or when someone sent a form and couldn’t see their request? If yes, Support Pulse is a tool for you!
With Support Pulse you can create a central hub where all employees or external customers can send in forms, see their details, current status, and keep track of the conversation with your fulfillment team - all without additional seat license costs.
Your team will benefit from having a separate thread for external communication and will be able to resolve cases more quickly and accurately.
Who can benefit from Support Pulse?
👉 Teams handling requests from internal employees: All requestors will see the cases they raised along with the necessary details, without the need to access monday.com and paying for a full seat.
👉 Companies that need to keep a standardized communication: Each request comes with a comment section where requestors and team members can keep a conversation relevant to the current request.
👉 Companies using Intranet solutions: Portals can be embedded in intranets or other domains for added security.
Key Features
🖥️ Customer Portals - Embeddable web-pages where customers or employees can fill in request forms and see the relevant details.
💬 Agent-Customer communication - allows you to stay in touch with the requestor and provide an archive of conversations assigned to a specific request.
🔔 Comment notifications - Every time there’s a new comment on the request, the requestor gets an email notification and the fulfillment team gets a relevant update on the item.
🔨 Support Templates - Preconfigured boards along with created automations that can be easily adjusted to any use case or department.
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"description": "<p>Have you ever struggled to communicate efficiently with someone outside your monday.com account? Or when someone sent a form and couldn’t see their request? If yes, <strong>Support Pulse </strong>is a tool for you!<strong> </strong></p><p><br></p><p><a href=\"https://calendar.app.google/sSdcGq77SEMiXbzd6\" rel=\"noopener noreferrer\" target=\"_blank\">Book a demo</a> with our team.</p><p><br></p><p>With Support Pulse you can create a central hub where all employees or external customers can send in forms, see their details, current status, and keep track of the conversation with your fulfillment team - all without additional seat license costs. </p><p><br></p><p>Your team will benefit from having a separate thread for external communication and will be able to resolve cases more quickly and accurately. </p><p><br></p><p><strong>Who can benefit from Support Pulse?</strong></p><p>👉<strong> Teams handling requests from internal employees</strong>: All requestors will see the cases they raised along with the necessary details, without the need to access monday.com and paying for a full seat.</p><p>👉<strong> Companies that need to keep a standardized communication: </strong>Each request comes with a comment section where requestors and team members can keep a conversation relevant to the current request.</p><p>👉<strong> Companies using Intranet solutions: </strong>Portals can be embedded in intranets or other domains for added security.</p><p><br></p><p><strong>Key Features</strong></p><p>🖥️ <strong>Customer Portals</strong> - Embeddable web-pages where customers or employees can fill in request forms and see the relevant details. </p><p>💬 <strong>Agent-Customer communication</strong> - allows you to stay in touch with the requestor and provide an archive of conversations assigned to a specific request. </p><p>🔔 <strong>Comment notifications</strong> - Every time there’s a new comment on the request, the requestor gets an email notification and the fulfillment team gets a relevant update on the item. </p><p>🔨 <strong>Support Templates</strong> - Preconfigured boards along with created automations that can be easily adjusted to any use case or department. </p><p><br></p><p>For more information, visit our <a href=\"https://deviniti.com/support/addon/monday/support-pulse/latest/about/\" rel=\"noopener noreferrer\" target=\"_blank\">documentation</a> </p>",
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