"Genesys Cloud Connector by Protiviti" offers you an integration facilitating the process of scheduling calls in Genesys through the monday boards.
With the information about your contacts as items in your board your agents may need to arrange a call with them without a voice interaction. Reduce your time elapsed by your agent and offer option to scheduling callbacks automatically.
In the recipe you just need an OAuth Client from Genesys to connect your account and start your integration with PureCloud instance!
Set up the trigger to schedule a callback in an specific queue within Genesys, in our first release is based on a change in a status column.
In order to use this app you must own a valid Genesys Cloud license.
Security & Compliance
The app developer did not provide the security and compliance information for this app.
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Historical data
Installation history
We have data for December 28, 2024 onwards only. Collected sometime after 00:00 UTC daily.
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Each of the following is a yes/no answer, so the graphs show 1 for yes, and 0 for no.
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