Aircall

App metadata

{
  "id": 100000001,
  "description": "<p>“Connect <strong>Aircall</strong> with<strong>&nbsp;monday.com</strong>&nbsp;to turn conversations into actionable customer data—stored, organized, and leveraged all from&nbsp;monday.com.</p><p><br></p><p>Aircall is the first phone solution to integrate with&nbsp;monday.com. Aircall provides the perfect phone solution for capturing data, and&nbsp;monday.com&nbsp;sorts that data within bespoke, intelligent workspaces.</p><p>It’s the perfect combination: automate workflows, personalize conversations, and work faster—with fewer headaches.</p><p><br></p><p><strong>Work Smarter with Automations</strong></p><p>Collect valuable call data—contact information, call recordings, tags, notes, and more—and use that data to trigger custom automations. Set up monday automations to send follow-ups, create new tickets, or move tasks between workspaces without lifting a finger.</p><p><br></p><p><strong>Start Your Calls with Context</strong></p><p>Take calls prepared, with all the information you need to make conversations count. Inbound calls surface a card in the Aircall phone that contains essential data, helping teams personalize conversations and elevate the customer experience in seconds—no prep required.</p><p><br></p><p><strong>Instant, Actionable Customer Data</strong></p><p>Whether working on deals, tickets, or campaigns, Aircall and&nbsp;monday.com&nbsp;organize conversations to keep teams on track. Users can tag calls in their phone, and admins can select those tags in&nbsp;monday.com&nbsp;for an instant snapshot of all associated calls.</p><p><br></p><p><strong>Simple, Secure Installation</strong></p><p>Install the&nbsp;monday.com&nbsp;integration from the Aircall App Marketplace in minutes, then get started. Fast, secure, and guaranteed to optimize teams’ workflows.</p><p><br></p><p><strong>Want to learn more?</strong></p><p><a href=\"https://aircall.io/request-a-demo/?utm_medium=referral&amp;utm_source=&amp;utm_campaign=partner-marketplace-listing\" rel=\"noopener noreferrer\" target=\"_blank\">Schedule a demo</a>&nbsp;or reach out to our sales team at&nbsp;<a href=\"mailto:sales@aircall.io\" rel=\"noopener noreferrer\" target=\"_blank\">sales@aircall.io</a>”</p>",
  "short_description": "The Aircall phone enhances call efficiency and automates call logging within monday.com CRM.",
  "compliance_answers": [
    {
      "questionId": 1,
      "shortAnswer": true,
      "detailedAnswer": "For our monday.com integration, the only data related to our customers that is stored in our backend are ID's from monday.com's side. Those ID's are stored on our database where the unique identifier is the Call. Calls are separated from Companies, so no data from one company can be mixed with another. "
    },
    {
      "questionId": 2,
      "shortAnswer": true,
      "detailedAnswer": "We run Snyk pipelines in all our repositories and our SRE team is constantly updating our database versions when needed. Also, we have a policy in place with the SLA to fix security issues, which is the following: \n- Critical: 7 days\n- High: 30 days\n- Medium: 60 days\n- Low: Remediation is not mandatory"
    },
    {
      "questionId": 3,
      "shortAnswer": true,
      "detailedAnswer": "If a data breach occurs, our security team would reach out to monday.com by email stating the problem and the impact. \n"
    },
    {
      "questionId": 4,
      "shortAnswer": true,
      "detailedAnswer": "For all the state-changing actions, we rely on successfully decoding the JWT signed by Monday APP Client Secret, so we know it's a valid token, we validate that on our end making sure the token is linked to a valid integration and that it's allowed to perform the subsequent actions."
    },
    {
      "questionId": 5,
      "shortAnswer": true,
      "detailedAnswer": "Yes, since we rely on the parameters sent in the body of the request for our Actions handling, the libraries we use to decode JSONs handle that and we don't store any plain text value in our database other than ID's."
    },
    {
      "questionId": 6,
      "shortAnswer": true,
      "detailedAnswer": "Aircall follows a formal process to grant or revoke access to its resources. System access is based on the concepts of \"least-possible-privilege\" and a \"need-to-know\" basis to ensure that authorized access is consistent with the defined responsibilities. "
    },
    {
      "questionId": 7,
      "shortAnswer": true,
      "detailedAnswer": "We use Okta to access services like AWS and other internal systems. For internal systems that have customer data, a Google Sign-on is required and in order to log into GSuite, Okta is needed. "
    },
    {
      "questionId": 8,
      "shortAnswer": true,
      "detailedAnswer": "All of our logs have redactor interceptors which are responsible for redacting out secrets and strings that can be related to PII data from the customer's side. We only keep ID's that help us debug in case of issues. "
    },
    {
      "questionId": 9,
      "shortAnswer": true,
      "detailedAnswer": "We don't store data in our databases by directly handling what is sent from the requests. Since we only store information like ID's, we won't store anything extra that an attacker can send to us. We also have validation on the payload in order to validate if we're receiving the correct type of a given field, for example if we expect a number instead of a string, etc. "
    },
    {
      "questionId": 10,
      "shortAnswer": true,
      "detailedAnswer": "We don't perform any redirection on our app and we always check that the origin of the request is coming from monday.com. Also we rely on the JWT being valid and correctly signed before doing anything in our integration."
    }
  ],
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    "acquisition_source": "Existing legacy",
    "app_values": [
      "Perfect for automations"
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  },
  "data": {
    "is_connector": true,
    "terms_of_service_url": "https://legal.aircall.io/#contract-rk3xekhg3"
  },
  "keywords": "Call,Dialing,telephony,phone,contact, center call ,center ,VoIP ,sales ,support ",
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  "feedback_url": "https://support.aircall.io",
  "privacy_policy_url": "https://aircall.io/privacy/",
  "external_pricing_url": "https://aircall.io/pricing/monday/",
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  "security_info": null,
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  "pricing_data": "7 days trial",
  "marketplace_developer_id": 100000001,
  "app_id": 37922,
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  "name": "Aircall",
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  "created_at": "2021-06-30T13:52:10.000Z",
  "updated_at": "2025-02-05T15:26:53.900Z",
  "how_to_use_url": "https://www.aircall.partners/monday",
  "automation_app_id": null,
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  "app_live_version": {
    "updated_at": "2024-03-24T08:42:06Z",
    "id": 10003425
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    "totalInstalls": 4186,
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}